Refund policy

 

 

CAN I EXCHANGE MY ORDER?

We do not offer an exchange facility. Simply return your item(s) & reorder for a replacement to ensure you get the size you require, designs sell out quickly! Your refund will be processed once we've received your returned item(s).

RETURNING AN ITEM

You must contact us within 14 days of the order delivery to declare a return, any unwanted items must be returned within 14 days of notifying us. Please contact our customer service team for instructions. All returns must be received by us within 28 days of the delivery date to be eligible for a refund.


Please note:

  • Customers are liable for the return shipping costs unless an item is received in error, is damaged or defective. Please contact our customer service team before returning any item(s) to us.
  • Please ensure that your returned product is in the same condition as it was when received. Items must be in their original condition & their original packaging, unworn, unwashed & complete with their original labels & tags. Any promotional items included free of charge must also be returned shall the order be returned in full.
  • If sending items back from outside of the UK, make sure to declare items as returned goods, clearly state 'UK RETURNED GOODS' on any parcel. Any duties on returned goods will remain the responsibility of the customer.
  • Please remember to provide the store name & your order number, this will be in your email notification.
  • Once you have notified us you will have 14 days to return the product to us. All returns must be received by us within 28 days of the delivery date to be eligible for a refund.
  • Please allow up to 10 business days for us to process your returned item/s. We always aim to be faster!
  • All of our face coverings are non-returnable. For hygiene reasons, we cannot offer refunds on face masks, cosmetics, pierced jewellery, swimwear or lingerie
  • When posting an item to us, please make sure to hold on to your proof of postage (the receipt you get from the Post Office).
  • Any items returned which do not comply with the return of goods policy will be returned to the customer & will not be accepted for a refund until such time that the above conditions are met. This does not affect your statutory rights & complies with the relevant UK laws.


DIGITAL DOWNLOADS & LIVE STREAMS

A digital product, such as a download or streaming, cannot be returned.


SIGNED MERCHANDISE

Signed copies are always very limited, which means we cannot honour special requests, personalised messages or replacement signed sleeves. 

The practice of signing means the artist(s) will open, handle & lean on the product to enable signing. This may result in small bends or creases. Sleeves on signed items will not be in perfect, untouched condition. If the condition of the sleeve is particularly important to you, we recommend purchasing an unsigned copy. 

PRICES

The prices payable for the goods that you order are set out on the Website & are in GBP sterling. Prices & offers may vary from time to time & may only be available for limited periods. All prices & offers are subject to availability & may be withdrawn or amended at our discretion at any time.


Every effort is made to ensure that the prices shown on the Website are correct. In the unlikely event that an error is made in the price shown on the Website, we will not be obliged to supply the goods to you at the incorrectly stated price. In these circumstances, we shall cancel the order & advise you via email that the order has been cancelled.

For the avoidance of doubt, if the pricing error is obvious & unmistakable & could easily have been recognised by you as a mispricing, we do not have to provide the goods to you at the incorrect price.

PROMOTIONAL DISCOUNT CODES

We may on occasion offer promotional discount codes which will entitle the holder to a discount. Valid discount codes can only be used at the time of purchase & cannot be used retrospectively.

HOW LONG DO REFUNDS TAKE TO PROCESS?

Once your return order has been received, it can take up to 10 business days to process. You will receive your money back via the original payment method used.

Please note: due to covid safety precautions, returned goods are set aside for 48 hours before being unpacked by our warehouse staff.

WHERE IS MY REFUND?

Typically the refund takes 1-5 business days to be reflected in your account after the refund has been submitted. Please note that the time it takes for you to see the refund depends on your bank.

THERE’S A PROBLEM WITH MY ORDER!

Please get in touch with our customer service team, please include your order confirmation & we’ll be happy to rectify the situation for you.

I RECEIVED A DAMAGED/FAULTY ITEM, WHAT SHOULD I DO?

Please get in touch with our customer service team for further details on how to proceed concerning damaged or faulty items. You must notify us in writing of any fault or damage within 28 days of the delivery date.  Failure to report a problem within the specific time frame will result in the claim being rejected.

EFFECTS OF CONTRACT CANCELLATION


You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier & indicated by you acquires, physical possession of the goods.

 

To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement titled 'Intention to exercise rights under the Consumer Contract Regulations' via email to support@allotmentproductions.com. Failure to correctly title the statement will result in standard practice for a return for a refund.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.


We will make the reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; In any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us, without undue delay & in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, & functioning of the goods.

I NEED HELP WITH MY ORDER

Contact our customer service team. Please remember to provide the store name & your order number, this will be in your email notifications.


Contact us support@allotmentproductions.com Please remember to provide the store name & your order number, this will be in your email notifications.


THE SUCCESS WITH DIGITAL STREAM & ALL CONTENT AND SOFTWARE ASSOCIATED THEREWITH, OR ANY OTHER FEATURES OR FUNCTIONALITIES ASSOCIATED WITH THE SUCCESS WITH DIGITAL LIVE STREAM, ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITH ALL FAULTS & WITHOUT WARRANTY OF ANY KIND. SUCCESS WITH DIGITAL DOES NOT GUARANTEE, REPRESENT, OR WARRANT THAT YOUR USE OF THE SUCCESS WITH DIGITAL LIVE STREAM WILL BE UNINTERRUPTED OR ERROR-FREE.